Privacy Policy

A LEGAL DISCLAIMER

1) Who we are
Robomates (“we”, “us”, “our”) operates rbmates.com (the “Site”). We design and build tabletop gaming robots and related community experiences.
Data Controller: Robomates (for UK/EU visitors under UK GDPR/EU GDPR).
Contact email for privacy matters: [email protected]

2) What we collect
• Form data: first name and email address you submit on the Site.
• Alpha Pilots (optional): $1 pledge status and your Discord username (to invite you).
• Transactional data: payment confirmation details from our payment processor. We do NOT store full card numbers.
• Technical data: IP address, device/browser type, pages viewed, and cookies (see Cookie Notice below).
• Communications: messages you send us (e.g., support, moderation).

3) How we use your data
• Kickstarter updates & news (with your consent): to email you about our upcoming Kickstarter campaign, product news, early-bird alerts, and special offers.
• Alpha Pilots access (contract): to process the optional $1 pledge, verify access, invite you to our private Discord, run polls, and share behind‑the‑scenes updates.
• Operations & security (legitimate interests): to run, protect, and improve the Site (analytics, debugging, abuse/fraud prevention).
• Legal & compliance (legal obligation): to keep appropriate business, tax, and accounting records and to enforce our Terms.

4) Legal bases (UK/EU)
• Consent: sending you marketing emails; placing non‑essential cookies.
• Contract: providing Alpha Pilots access and related benefits after you pledge.
• Legitimate interests: site security, basic analytics, preventing abuse/fraud, measuring campaign interest (balanced against your rights).
• Legal obligation: tax and accounting record‑keeping for pledges.

5) Sharing your data
We share data with service providers acting on our instructions, including:
• Email service provider (to send newsletters and updates).
• Payment processor (e.g., Stripe or PayPal) for $1 pledges.
• Discord (to operate the Alpha Pilots community).
• Hosting/CDN & website tools (e.g., Cloudflare, Framer, Ghost) to operate the Site.
We may disclose information to comply with law, protect rights/safety, or as part of a merger/acquisition/reorganization.

6) International transfers
Some providers may be located outside the UK/EU. Where required, we use safeguards such as UK/EU Standard Contractual Clauses and conduct transfer risk assessments.

7) Data retention
• Email list: until you unsubscribe or we no longer need it (we periodically review inactive lists).
• Alpha Pilots & transactions: typically 7 years for financial records (or as required by law).
• Technical logs: retained for short periods necessary for security and operations.

8) Your rights (UK/EU)
You may request access, correction, deletion, or a copy of your data; object to or restrict certain processing; and withdraw consent at any time (does not affect prior processing). To exercise your rights, contact [[email protected]]. You can also complain to the UK ICO or your local authority.

9) Marketing choices
• Unsubscribe: each email includes an unsubscribe link.
• Cookies: manage preferences via our cookie banner/settings and your browser controls.

10) Children
The Site and Alpha Pilots community are not directed to children under 13 (or under 16 in some regions). Do not provide personal data if you are under the applicable age.

11) Security
We use reasonable technical and organizational measures to protect personal data. No method of transmission or storage is 100% secure.

12) Changes
We may update this policy from time to time. Material changes will be posted here and, where appropriate, notified by email.

13) Contact
Questions or requests: [email protected]

Cookie Notice (summary)
We use essential cookies to make the Site work and, with your consent, analytics cookies to understand traffic and improve content. You can change preferences anytime via our cookie banner/settings.